Thursday, April 7, 2011
1. 9 am – 12:00 pm
2. 1:30 - 4:30 pm
Recommended for: Entire Dental Team
3 CE Credits each
1. Dealing with Difficult People: Turning Lemons into Lemonade
This seminar is designed to identify the many challenges in dealing with difficult patients. Together we will embark on a journey to identify the people and situations which create the most stressful part of a dental practice…the “difficult patient”. Simply identifying a difficult patient is easy, turning them into a great patient and raving fan is quite another story.
• Identifying the difficult patient
• Written protocols and systems
• Re-training the difficult patient
• Knowing when and how to release a patient
• Team involvement
• Hidden traits of a difficult patient…fear, anxiety, etc.
2. Total Team Concept for Effective Scheduling
Learn the 52 secrets of effective scheduling. It seems so simple, but it’s not. In reality you’ve got…last minute cancellations… procedures that take longer than expected…grumpy patients in the reception room…grumpier staff members blaming each other (or the dentist). Good scheduling guarantees happier doctors, staff, and patients. And…when everyone is happy, your bottom line will be healthier.
• Effective Scheduling
• Stop Cancellations & No Shows
• Continuing Care –Avoiding the Pitfalls
• Treatment Planning and Consultations
• Internal Marketing
Through Banta Consulting, Lois provides her expertise to dental practices, both large and small, across the country and internationally. And as a highly sought after speaker on the American Dental Association circuit, the Thomas P. Hinman Dental Meeting and other popular venues, Lois' seminars are a must for every member of the dental team. Lois also has written monthly columns for Dental Practice Reports and has been a featured writer for the Australian Dental Journal, Dentistry Today, AGD plus other numerous journals. Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 34 years of dental experience and consults and speaks nationally and internationally. She is the new owner of The Speaking Consulting Network, and a member of ADMC and AADPA. For more information visit www.bantaconsulting.com