Bruce Peltier, PhD
Bruce Peltier, PhD, MBA
This course focuses on the psychosocial interactions between patients and dental office personnel (doctors, assistants, hygienists, staff). It combines theory and empirical observations from social science with interactive demonstrations, cases, and role plays. Its premise is that dentistry is fundamentally a social activity, and the quality of interpersonal interactions impacts a dental practice in two crucial ways: 1) financial success; and 2) quality of daily life of the dental team.
- impact of patient characteristics on dental staff
- impact of staff characteristics on patients
- types of listening including active listening
- language (good and bad) and the way that it impacts dental practice
- hypnotic language
- sharing of best practices between participants
- Describe important patient and staff characteristics and their impact on dental practice.
- Model active listening in cases of simple and intermediate levels of difficulty.
- Avoid maledicta (bad language) and increase use of effective language.
- Include appropriate hypnotic language in dental practice and daily interactions.
- Add one new technique to their interaction repertoire.
Mr. Bruce Peltier is Professor of Psychology and Ethics at the Arthur A. Dugoni School of Dentistry at the University of the Pacific in San Francisco. He is a 1970 graduate of West Point and has a master’s in Education, a doctorate in counseling psychology, and an M.B.A. He received the University of the Pacific’s 2001 teacher-scholar award and the distinguished adjunct faculty award in 2009 at the University of San Francisco. The second edition of his book The Psychology of Executive Coaching, published by Brunner-Routledge is due out in September. He is past president of the San Francisco Academy of Hypnosis and of the American Society for Dental Ethics.