1. Thursday, April 8, 2010
9 am – 12 pm
Recommended for: Dentists, Office Managers
3 CE Credits
2. Thursday, April 8, 2010
1:30 pm – 4:30 pm
Recommended for: Hygienists, Assistants, Office Managers
3 CE Credits
1. Creating, Keeping, and Communicating with Your Staff: How to Hire, Motivate and Retain Excellent Employees
As with many professions, Dentists do not get much education on how to run a business, especially the staff part of a business. Learning a few simple ways to do excellent hiring and then keeping a staff happy goes a long way toward improving a practice’s bottom line. Creating job descriptions, employee handbooks, standard interview questions, review systems, and documentation are all ways to improve office morale, communication and productivity. Employees work better when they know what is expected of them and how they are performing. And everyone has more fun too!! Including the patients and the dentist!
- Learn how to hire smarter and with less stress
- Improve staff morale and motivation
- Create review systems and documentation
- Learn about the importance of job descriptions and employee handbooks
2. Workplace Mastery – How to be the Best at What you Do
Mastery does not mean perfection. Perfect is impossible. Trying to be or expecting perfection from anyone sets everyone up for failure. This doesn’t mean we don’t want our work or work product to be excellent or impeccable. But the pressure on being perfect in the workplace – not ever making any mistakes – is not possible or desirable. We want people to be risk takers, to try new ways and new ideas to create better products, better services, and better systems. Mastery is about doing your best as an individual and as a team member, and constantly being open and willing to learn and improve.
- Learn the criteria for being a master at anything
- Discover what it takes to be a master at what you do
- Understand the four areas of mastery
- Complete your own personal master plan
Ms. Jean Johnson is an informational and inspirational speaker and coach. For over sixteen years Jean has been an international teacher of management and personal growth seminars. Her career in law gave way to a more intense passion to help employers and employees create the best work environments possible to foster productivity, personal empowerment and pride and pleasure in one’s job. Jean is the author of Diary of a Highly Successful (YOU), and the co-owner and co-creator of LivingMore, a coaching and training company. She is a graduate of Portland State University and the University Of Oregon School Of Law. You can learn more about Jean at her website livingmore.org and at her blog site gloriajeanjohnson.wordpress.com.