Belle M. DuCharme, RDA

 Belle M. DuCharme, RDA

Belle M. DuCharme, RDA, CDPMA

Saturday, April 4, 2009
8 am - 4:30 pm
6 CE credits
ODEA course
Recommended for: Dental Team
 

 

 

 
 

 The 5 M's of a Successful Practice

This course will discuss and analyze the functions of the dental practice that contribute to the bottom line or the ultimate success of the practice.  The 5 M's of a Successful Practice are as follows:

  • Message: Inter-office team communications-Patient communication and customer service
  • Measurement: Performance goals of the doctor, the team and the practice
  • Manpower: Hiring top performers, training and implementing for practice success
  • Materials: Quality training materials for team and educational materials for patients
  • Management: An overview of the 22 practice systems that require monitoring and measurement

Belle M. DuCharme, RDA, CDPMA, has been a dedicated dental professional for over thirty years. Her experience includes many years as Dental Business Administrator/Manager, Treatment Coordinator, Insurance and Financial Coordinator, Marketing and Public Relations Coordinator and a multitude of other duties associated with operating a busy dental practice.  Belle has researched and written custom Business Office Procedural Manuals and Clinical Procedural Manuals for dental offices.  The challenge to improve professional speaking techniques and communication skills motivated Belle to join Toastmaster's International where she achieved the title of Accredited Toastmaster Bronze level in less than two years.  For six years now, Belle has been the lead instructor and program developer for McKenzie Management's Advanced Business Training for Dentistry Programs and for McKenzie Management's Dental Practice Start Up Program.  Belle is also a contributing writer and editor to McKenzie Management's e-Newsletter and The Dentist's Network e-Newsletter.