Angie Skinner, BA

Angie SkinnerAngie Skinner, BA

1. Thursday, April 2, 2009
9 am - 4:30 pm
6 CE credits
2. Friday, April 3, 2009
9 am -12 pm (Repeated 2 pm - 5pm)
3 CE credits
ODA course
Recommended for: Dentists and Office Managers
1. The Business of Dentistry

You've gone to school to learn dentistry-but did you learn how to be a business owner?  This seminar will give dentists and office managers the tools they need to run a profitable practice.  We'll cover the best ways to schedule, collect what you produce and manage your expenses.  The result?  You'll increase your net income and provide your happy team members with a great bonus system.

At the conclusion of this course, attendees will be able to:

  • Identify key challenges in their own practices
  • Institute a bonus system for employees based on collections and staff salaries
  • Improve efficiency by customizing their schedules to a providers' speed and style
  • Know how to schedule to goal and implement this system in their practice
  • Effectively reactivate patients with proven strategies that work
  • Know how to effectively present and follow through with patient financial agreements
  • Use new, more effective ways of communicating with team members and patients
  • Effectively lead in-practice team meetings and huddles
  • Budget effectively for growth
 2. Sold on Service

Exceptional service: everyone talks about it.  Unfortunately, we've found that very few people actually deliver it.  Learn how to implement the S.M.I.L.E. philosophy (or Smileosophy) into the day to day operations of your practice.  Sold on Service uncovers the top 5 ways to increase the level of awareness regarding service in your practice.  Raise your standards in the office - and get your team to raise theirs as well. 

At the conclusion of this course, attendees will be able to:

  • Understand the importance of customer service in the dental practice 
  • Implement the S.M.I.L.E. philosophy in the day to day operation of their practice
  • Identify the top 5 ways to increase the level of awareness regarding service in their practice
  • Discover their Unique Selling Proposition, and learn how to communicate it to patients and prospects
  • Match their marketing to their service level
  • Raise the standard of care in the office for doctor and team members 
Angie Skinner is a dental management consultant and co-founder of Dental Genius.  Angie has worked in management and corporate training for popular retailers The Gap and Limited Too, specializing in starting businesses in new markets and turning around underperforming organizations.  She co-founded Dental Genius with Penny Reed Limoli in 2001.  Angie is one of the nation's best presenters and is a proud member of the National Speakers Association.  She dynamically teaches dentists and their teams how to provide impeccable service, attract more new patients, implement branding strategy, model the success of other industries and utilize technology to connect with patients.